Privacy in the tour
You’re listening to a tour that runs on Wandrz. Here you can read what that tour does and doesn’t keep about you.
This is a translation of the Dutch privacy page for visitors. If the two differ, the Dutch text prevails. Read the Dutch version.
In short
- You don’t need an account and we don’t ask for your name.
- We don’t track you and we don’t show ads.
- The tour sets one cookie, only to remember your access.
- Statistics are counts, not profiles.
- By default, each stop shows whether you’re hearing an AI voice.
- The museum decides what happens to your data. Wandrz provides the technology.
Whose tour this is
The tour belongs to the museum that offers it. The museum decides what happens to your data. Wandrz B.V. provides the technology and processes the data on the museum’s behalf. Wherever it says ‘we’ below, that means Wandrz.
We say ‘the museum’ here. It can also be a city, a nature reserve or another organisation.
What the tour keeps
On your phone
- One cookie for access (
wandrz_pass). If the tour asks for a code or ticket, this cookie remembers that you have access. It contains a random number, not a name. It expires when your access expires. The tour needs this cookie to work, so it doesn’t require your consent. - Your language and where you were in the audio, only in this browser tab. Close the tab and it’s gone.
At Wandrz
- Your access pass: a random number, which tour it’s for and until when it’s valid. We keep it until 30 days after it has expired.
- Counts: how often a stop was opened and listened to, per day and per language. These are only totals; they say nothing about you.
- Protection against misuse: if an access pass is used suspiciously, we keep an irreversible code made from your IP address for 30 days. Never the IP address itself.
Without your consent, we don’t keep any IP address, location or data about your device.
Only if you choose to
- Extended statistics. If the tour asks whether it may count how you use it and you say yes, we keep which stops you open and how long you listen, along with your language, the kind of device and the country. This is stored under a random number for this one visit and deleted after 12 months. You can always switch it off again in the tour. Anything already sent stays until those 12 months are over.
- Sending a comment. With ‘Something wrong with this stop?’ you send a comment to the museum. Don’t include any personal details; the museum keeps the comment for as long as the stop exists. If you leave your email address so the museum can reply, it’s deleted 30 days after your comment has been dealt with.
- Buying a ticket. You pay through Mollie, the museum’s payment provider. We don’t see your name or bank account; we only keep the payment reference, for 7 years, because the law requires it. If you ask for a receipt by email, we use your address only for that and delete it after 30 days.
Voices made with AI
For each stop, the audio is either spoken by an AI voice or recorded by the museum. By default, each stop shows which it is.
Where your data is stored
On servers in the Netherlands (Rootnet). Cloudflare secures the connection and delivers the files quickly. Wandrz doesn’t send visitor data to services outside the European Economic Area, except for the traffic that runs through Cloudflare’s global network.
Your rights and questions
Because we don’t know who you are, we can’t link data to you as a person. That’s why viewing or deleting data per person usually isn’t possible; everything disappears automatically after the periods above.
If you still have a question or a request, send it to the museum. Under ‘Privacy’ in the tour you’ll find the museum’s contact details and its privacy statement, which also explains how the museum itself handles data. If no contact is given there, email hello@wandrz.eu.
You can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).